PRIVACY POLICY

  • Loboand FZE is a company established in the United Arab Emirates with the number 1588 and registered address at Business Center, UAE Free Trade Zone, UAQ, UAE, P.O Box 7073.
  • We operate www.loboand.com. In this Privacy Policy, references to “you” mean any person submitting any data to us or the Site.
  • If you have any comments or suggestions, we would be pleased to receive them by emailing us at info@loboand.com.
  • Data protection is a matter of trust, and your privacy is important to us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so, and we will only collect information if it is relevant to our dealings with you.
  • We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. You can visit the Site and browse without having to provide personal details. During your visit to the Site you remain anonymous and at no time can we identify you unless you have an account on the Site and log on with your user name and password.
  • The Site reserves the right, to change, modify, add, or remove portions of these Privacy Terms & Conditions of use at any time. Changes will be effective when posted on the Site with no other notice provided. Please check these Terms and Conditions of use regularly for updates. Your continued use of the Site following the posting of changes to these Terms and Conditions of use constitutes your acceptance of those changes.

1. Data that we collect

  • We may collect various information if you seek to place an order for a product from us on the Site. We collect, process your data for processing your purchase on the Site and any possible later claims, and to provide you with our services. We may collect your title, name, gender, email address, postal address, delivery address (if different), telephone number, mobile number, fax number. We will use the information you provide to enable us to process your orders and to provide you with the services and information offered through our website and which you request. Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customize them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes. Subject to obtaining your consent we may contact you by email with details of other products and services. If you prefer not to receive any marketing communications from us, you can opt out at any time.
  • We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier).
  • Your phone number may be used for notifications regarding order status and announcements of latest deals and campaigns.
  • Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.
  • All credit/debit cards details and personally identifiable information shall not be stored, sold, shared, rented or leased to any third parties.

2. Other uses of your personal information

  • We may use your personal information for opinion and market research. Your details are anonymous and will only be used for statistical purposes. You can choose to opt out of this at any time. Any answers to surveys or opinion polls Loboand FZE may ask you to complete will not be forwarded on to third parties. Disclosing your email address is only necessary if you would like to take part in competitions. We save the answers to our surveys separately from your email address.
  • We may also send you other information about us, the Site, our other websites, our products, sales promotions, our newsletters, anything relating to other companies in our group or our business partners. If you would prefer not to receive any of this additional information, please click the ‘unsubscribe’ link in any email that we send to you. Within 7 working days (days which are neither (i) a Friday or Saturday, nor (ii) a public holiday anywhere in The United Arab Emirates) of receipt of your instruction, we will cease to send you information as requested. If your instruction is unclear, we will contact you for clarification.

3. Competitions

  • For any competition we use the data to notify winners and advertise our offers. You can find more details where applicable in our participation terms for the respective competition.

4. Third Parties and Links

  • We may share collected personally identifying information (including email addresses) with other companies in our group and for commercial purposes - such as advertising. We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you, to help us to collect payments from you, to analyze data and to provide us with marketing or customer service assistance. We may exchange information with third parties for the purposes of fraud protection and credit risk reduction. We may transfer our databases containing your personal information if we sell our business or part of it. Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law. Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.

5. Cookies

  • Like many websites, the Site uses 'cookie' technology (small computer files placed on your computer’s hard drive). When you go to particular website pages on the Site, the cookie identifies your browser with a unique, random number. The cookies we use do not reveal any personal information about you. Cookies help us improve your experience of the Site and also help us understand which parts of the Site are the most popular. You are always free to decline our cookies if your browser permits, although doing so may interfere with your use of the Site.

6. Log Information

  • Every time you visit loboand.com, information is sent from your browser to our server log files, where it will be saved. The information transferred includes: time and date or visit to our site, which pages were viewed, IP address, URL of site that referred you to loboand.com, how much information has been stored and which browser you have been using.
  • Once we have all this information, all IP addresses are deleted or anonymized. Anonymization means that your IP address is changed in such a way that they either cannot be linked with the original user or can only be linked through extensive research.
  • The anonymous information stored in this log file is then used to improve the shopping experience on loboand.com website by making our navigation more user-friendly, finding errors quickly and directing our server’s capacity to where it is needed most. For example, this information allows us to work out our busiest times and plan enough server power for those times to keep our site running as quickly as possible.
  • I hereby give my permission for Loboand FZE to analyze and use protocol data to develop and optimize their online shop.

7. Security

  • We have in place appropriate technical and security measures to prevent unauthorized or unlawful access to or accidental loss of or destruction or damage to your information. When we collect data through the Site, we collect your personal details on a secure server. We use firewalls on our servers. When we collect payment card details electronically, all information is encrypted. Whilst we are unable to guarantee 100% security, this makes it hard for a hacker to decrypt your details. You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection and disclosure of your information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting against unauthorized access to your password and to your computer.

8. Consent

  • By submitting data to us or our agent or using the Site, you consent to our use of your data in the manner set out in this Privacy Policy to verify your identity.

9. Your rights

  • If you are concerned about your data you have the right to request access to the personal data which we may hold or process about you. At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. Please contact us by mail at info@loboand.com